Kiravans reviews and feedback - independently hosted by CustomerSure

Dealt with kiravans before and always a good experience. Also price was the best! – About Kiravans: Any reason in particular you're giving Kiravans that score?

10/10 – About Kiravans: How satisfied are you with the service from Kiravans?

Matt – 06/07/2013 – Add public reply

great service so good score simple as that – About Kiravans: Any reason in particular you're giving Kiravans that score?

10/10 – About Kiravans: How satisfied are you with the service from Kiravans?

Paul Hartley – 06/07/2013 – Add public reply

did what you said you would when you said you would. – About Kiravans: Any reason in particular you're giving Kiravans that score?

10/10 – About Kiravans: How satisfied are you with the service from Kiravans?

Steve – 05/07/2013 – Add public reply

very easy to deal with no problems – About Kiravans: Any reason in particular you're giving Kiravans that score?

10/10 – About Kiravans: How satisfied are you with the service from Kiravans?

David Hodgson – 04/07/2013 – Add public reply

Very disappointed with the service. Won't use your company again – About Kiravans: Any reason in particular you're giving Kiravans that score?

0/10 – About Kiravans: How satisfied are you with the service from Kiravans?

Mike Kennedy – 04/07/2013 – Add public reply

After ordering on line on the weekend I realised I needed to add to order. I sent an email on Monday @ 8 am subject "order update " 6 hrs later I was called and told it was too late to add to the order so Made another order and was charged for postage. Strangely the second order turned up a day before the first. When I phoned to find out where my first order was Hayley promised to find out and call me back . She didn't bother, so I won't bother to use your company again – About Kiravans: Any reason in particular you're giving Kiravans that score?

0/10 – About Kiravans: How satisfied are you with the service from Kiravans?

Mike Kennedy – 04/07/2013 – Add public reply

Hi Mike, thank you for your feedback and I am sorry to hear that you were not satisfied with the way we handled your order. Following your comments regarding the time it took to respond to your email we are changing the way in which we prioritise replies. Just to clarify the situation for yourself and others, the double swivels are heavy items and each one incurs a separate delivery charge so you did not end up paying any extra by having two individual swivel orders dispatched. On the plus side, I see that both orders arrived in the correct time frame described on the product page - ie. 1 or 2 days later than our normal delivery time as we were awaiting arrival of new stock.

Please accept our sincere apologies for your inconvenience, I have refunded all the delivery charges associated with your two orders.

Further, due to the automated nature of our order processing, picking, packing and dispatching systems we have decided to introduce a policy of no order amendments in future, it just gets too messy otherwise! Customers who wish to add items after ordering just need to put in another order and those wishing to remove items can return them to us after delivery. We will be sure to make this very clear in future whenever we receive enquiries such as your initial communication.

Best wishes,
Rob & Mike

Rob McCandless – 05/07/2013

Great service fast delivery. Thanks – About Kiravans: Any reason in particular you're giving Kiravans that score?

10/10 – About Kiravans: How satisfied are you with the service from Kiravans?

steve pinch – 04/07/2013 – Add public reply

10/10 – About Kiravans: How satisfied are you with the service from Kiravans?

martin daniel – 04/07/2013 – Add public reply

first class fast service – About Kiravans: Any reason in particular you're giving Kiravans that score?

10/10 – About Kiravans: How satisfied are you with the service from Kiravans?

keith stead(steady) – 04/07/2013 – Add public reply

Rock solid reliability and great prices, just what any trader needs. – About Kiravans: Any reason in particular you're giving Kiravans that score?

10/10 – About Kiravans: How satisfied are you with the service from Kiravans?

www.cambee.co.uk – 04/07/2013 – Add public reply

Hi Matt, thanks for the positive feedback! You're right - the double seat swivel packaging hasn't been standing up to the rigours of transit so we have a new improved solution being rolled out in a few weeks. Hopefully it will solve the problem!

All the best,
Mike

Kiravans (Rob & Mike McC) – 04/07/2013

10/10 – About Kiravans: How satisfied are you with the service from Kiravans?

phil – 01/07/2013 – Add public reply

Have made 3 purchases from you over the past 15 months. Product were good and delivery has been hassle free Thanks – About Kiravans: Any reason in particular you're giving Kiravans that score?

10/10 – About Kiravans: How satisfied are you with the service from Kiravans?

Lyndon Rogers – 29/06/2013 – Add public reply

Wow ! thanks Lyndon - will keep on trying to keep up the high standards we seem to have set ourselves.

Cheers for taking the time to do the feedback thing :-)
Rob

Rob McCandless – 02/07/2013

Great service and product, ordered on a Saturday came on Tuesday. Fitting instructions were very clear and with the video on your site made fitting the seat base a breeze. The video in fact was one of the reasons I purchased the base and canopy. As it showed how easy it is for meer mortals to fit and use your products. JTB – About Kiravans: Any reason in particular you're giving Kiravans that score?

10/10 – About Kiravans: How satisfied are you with the service from Kiravans?

john loughton – 29/06/2013 – Add public reply

Hi Kiravans, the T4 double swivel seat was fitted yesterday and OMG.... I love it, love it , love it. It is soooo easy to use and makes such a HUGE difference to our van. Cant recommend it enough.. Thank you. Julia x x – About Kiravans: Any reason in particular you're giving Kiravans that score?

10/10 – About Kiravans: How satisfied are you with the service from Kiravans?

Julia Hatton – 25/06/2013 – Add public reply

I really really love to get reviews like this Julia ! Many thanks for taking the time to let us know. Got any photos?

Rob McCandless – 27/06/2013

Very clear website for ordering and quick delivery......would not hesitate ordering in the future – About Kiravans: Any reason in particular you're giving Kiravans that score?